Wednesday, July 5, 2017

Broadband Incident Report : ADSL : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI) : Reference 36697 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36697   Issue : FINAL  
  Detected Date: 05/07/2017   Detected Time: 16:42  
  Start Date: 05/07/2017   Start Time: 16:31  
  Actual Clear Date: 05/07/2017   Actual Clear Time: 21:30  
     
  Incident Headline: ADSL : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 21:30 after fibres cleaned and a power cycle was performed at Chelwood Gate. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01825
 
  Duration: 0 days 04 hours 58 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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