Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE : Reference 25026 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25026		Issue :	FINAL
	Detected Date:	11/05/2017		Detected Time:	17:17
	Start Date:	11/05/2017		Start Time:	17:13
	Actual Clear Date:	11/05/2017		Actual Clear Time:	17:14
	Incident Headline:	ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service automatically restored at 17:14:54. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01497
	Duration:	0 days 00 hours 01 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE : Reference 25026 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25026		Issue :	1
	Detected Date:	11/05/2017		Detected Time:	17:17
	Start Date:	11/05/2017		Start Time:	17:13
	Anticipated Clear Date:	11/05/2017		Anticipated Clear Time:	21:17
	Next Update Date:	11/05/2017		Next Update Time:	18:17
	Incident Headline:	ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01497

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

BTWholesale systems Service Failure - Network Issues - HD770580- Service Restored

	BTWHOLESALE SYSTEMS
	Service Failure : NETWORK ISSUES - Service Restored
	Dear Customer, We can confirm we have resolved the issue that was impacting our internal networks, with service restored to all applications at 10:15 11/05/17. Our support teams are conducting health checks across our applications to ensure stability. We regret any inconvenience these issues may have caused our customers If you no longer wish to receive e-mails from the Wholesale Customer Helpdesk regarding BTWholesale System Problems or Planned Outages, please click here to Unsubscribe. Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at broadband.eco.admin@bt.com. Regards Kevin Wright Director Service Operations BTWholesale Customer Service | BTWholesale Telephone: 0800 783 5639 option 1 BTWholesale Systems broadband.eco.admin@bt.com Web: www.btwholesale.com BTWholesale is a world-class enabler of converged network solutions.
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BTWholesale systems Service Failure - Network Issues - HD770580

	BTWholesale Systems
	Service Failure - Network Issues
	Dear Customer, We are currently experiencing network issues; our engineers are currently investigating the issue. We will update you within the hour. We regret any inconvenience these issues may cause our Customers If you no longer wish to receive e-mails from the Wholesale Customer Helpdesk regarding BTWholesale System Problems or Planned Outages, please click here to Unsubscribe. Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at broadband.eco.admin@bt.com. Regards Kevin Wright Director Service Operations BTWholesale Customer Service | BTWholesale Telephone: 0800 783 5639 option 1 BTWholesale Systems broadband.eco.admin@bt.com Web: www.btwholesale.com BTWholesale is a world-class enabler of converged network solutions.
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.