AAISP BT Incident Reports & Planned Work: 2017-06-11

Saturday, June 17, 2017

Broadband Incident Report : : MULTIPLE MUXS : EMERGENCY PEW : Reference 32489 : Issue 1 :

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Incident Manager - Automatic Mailer.
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BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

32489

Issue :

Detected Date:

17/06/2017

Detected Time:

06:31

Start Date:

17/06/2017

Start Time:

06:31

Anticipated Clear Date:

18/06/2017

Anticipated Clear Time:

06:00

Next Update Date:

18/06/2017

Next Update Time:

02:00

Incident Headline:

: MULTIPLE MUXS : EMERGENCY PEW

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm

Progress Details:

Emergency PEW for card change between 2am and 6am on 18/06/17. The next update will be at the commencement of the work.

Dialling Codes Affected:

01761

01805

01837

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, June 16, 2017

Broadband Incident Report : : BUCKSBURN MUX : EMERGENCY PEW : Reference 32114 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

32114

Issue :

FINAL

Detected Date:

15/06/2017

Detected Time:

09:12

Start Date:

15/06/2017

Start Time:

09:12

Actual Clear Date:

16/06/2017

Actual Clear Time:

04:10

Incident Headline:

: BUCKSBURN MUX : EMERGENCY PEW

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Closure Details:

Service has been restored as of 04:10 by completing: a change of hardware. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01224

01337

01467

01651

Duration:

0 days 18 hours 58 minutes

Broadband Incident Report : ADSL : BUCKSBURN MUX : EMERGENCY PEW : Reference 32114 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

32114

Issue :

FINAL

Detected Date:

15/06/2017

Detected Time:

09:12

Start Date:

15/06/2017

Start Time:

09:12

Actual Clear Date:

16/06/2017

Actual Clear Time:

04:10

Incident Headline:

ADSL : BUCKSBURN MUX : EMERGENCY PEW

Incident Details:

Some of your Broadband services may have experienced a degraded service

Closure Details:

Service has been restored as of 04:10 BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01224

01337

01467

01651

Duration:

0 days 18 hours 58 minutes

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE : Reference 32304 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

32304

Issue :

FINAL

Detected Date:

16/06/2017

Detected Time:

04:09

Start Date:

16/06/2017

Start Time:

04:07

Actual Clear Date:

16/06/2017

Actual Clear Time:

04:07

Incident Headline:

ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE

Incident Details:

Some of your Broadband services may have experienced a degraded service

Closure Details:

Cause by EPEW IMT32114/17 BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01651

Duration:

0 days 00 hours 00 minutes

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE : Reference 32304 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

32304

Issue :

Detected Date:

16/06/2017

Detected Time:

04:09

Start Date:

16/06/2017

Start Time:

04:07

Anticipated Clear Date:

16/06/2017

Anticipated Clear Time:

08:09

Next Update Date:

16/06/2017

Next Update Time:

05:09

Incident Headline:

ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm

Progress Details:

Initial diagnostics taking place.

Dialling Codes Affected:

01651

Thursday, June 15, 2017

Broadband Incident Report : : BUCKSBURN MUX : EMERGENCY PEW : Reference 32114 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

32114

Issue :

Detected Date:

15/06/2017

Detected Time:

09:12

Start Date:

15/06/2017

Start Time:

09:12

Anticipated Clear Date:

15/06/2017

Anticipated Clear Time:

11:12

Next Update Date:

15/06/2017

Next Update Time:

10:22

Incident Headline:

: BUCKSBURN MUX : EMERGENCY PEW

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Customer impact: A fault has been identified on a line card on one of our 20C MUXs in BUCKSBURN HISTORIC exchange. The issue is not currently causing major service issues for customers and no fault reports have been received. There will be a 30-40 minute outage between 02:00 and 04:00 on the 16th June 2017 while work is being carried out.

Current Situation: Emergency PEW for work taking place between 2am and 6am on 16th June. The next update will be at the commencement of the work.

Dialling Codes Affected:

01224

01337

01467

01651

Broadband Incident Report : ADSL : PIPE GATE : MUX 001 : LOSS OF SERVICE : Reference 32073 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

32073

Issue :

FINAL

Detected Date:

15/06/2017

Detected Time:

04:57

Start Date:

15/06/2017

Start Time:

04:54

Actual Clear Date:

15/06/2017

Actual Clear Time:

09:30

Incident Headline:

ADSL : PIPE GATE : MUX 001 : LOSS OF SERVICE

Incident Details:

Some of your Broadband services may have experienced a degraded service

Closure Details:

Service fully restored at 09:30 after a card was changed on transmission equipment. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01630

Duration:

0 days 04 hours 35 minutes

Broadband Incident Report : ADSL : PIPE GATE : MUX 001 : LOSS OF SERVICE : Reference 32073 : Issue 2 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

32073

Issue :

Detected Date:

15/06/2017

Detected Time:

04:57

Start Date:

15/06/2017

Start Time:

04:54

Anticipated Clear Date:

15/06/2017

Anticipated Clear Time:

08:45

Next Update Date:

15/06/2017

Next Update Time:

08:30

Incident Headline:

ADSL : PIPE GATE : MUX 001 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

A engineer is on site and re-seated the faulty card, this has failed to restore service. A new card is due on site at 07:40. The engineer awaits delivery and will change the card as soon as it arrives. Re-routes have been requested and are currently being investigated. Next update will be issued upon service restoration or sooner should there be a change in impact.

Dialling Codes Affected:

01630

Broadband Incident Report : ADSL :[PIPE GATE]: MUX 001 : LOSS OF SERVICE : Reference 32073 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

32073

Issue :

Detected Date:

15/06/2017

Detected Time:

04:57

Start Date:

15/06/2017

Start Time:

04:54

Anticipated Clear Date:

15/06/2017

Anticipated Clear Time:

08:57

Next Update Date:

15/06/2017

Next Update Time:

05:57

Incident Headline:

ADSL :[PIPE GATE]: MUX 001 : LOSS OF SERVICE

Incident Details:

Progress Details:

Initial diagnostics taking place.

Dialling Codes Affected:

01630

Tuesday, June 13, 2017

Broadband Incident Report : ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE : Reference 31493 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

31493

Issue :

FINAL

Detected Date:

13/06/2017

Detected Time:

11:38

Start Date:

13/06/2017

Start Time:

11:28

Actual Clear Date:

13/06/2017

Actual Clear Time:

11:28

Incident Headline:

ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE

Incident Details:

Some of your Broadband services may have experienced a degraded service

Closure Details:

Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01631

Duration:

0 days 00 hours 00 minutes

Broadband Incident Report : ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE : Reference 31494 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

31494

Issue :

FINAL

Detected Date:

13/06/2017

Detected Time:

11:38

Start Date:

13/06/2017

Start Time:

11:28

Actual Clear Date:

13/06/2017

Actual Clear Time:

11:28

Incident Headline:

ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE

Incident Details:

Some of your Broadband services may have experienced a degraded service

Closure Details:

Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01631

Duration:

0 days 00 hours 00 minutes

Broadband Incident Report : ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE : Reference 31493 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

31493

Issue :

Detected Date:

13/06/2017

Detected Time:

11:38

Start Date:

13/06/2017

Start Time:

11:28

Anticipated Clear Date:

13/06/2017

Anticipated Clear Time:

15:38

Next Update Date:

13/06/2017

Next Update Time:

12:38

Incident Headline:

ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE

Incident Details:

Progress Details:

Initial diagnostics taking place.

Dialling Codes Affected:

01631

Broadband Incident Report : ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE : Reference 31494 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

31494

Issue :

Detected Date:

13/06/2017

Detected Time:

11:38

Start Date:

13/06/2017

Start Time:

11:28

Anticipated Clear Date:

13/06/2017

Anticipated Clear Time:

15:38

Next Update Date:

13/06/2017

Next Update Time:

12:38

Incident Headline:

ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE

Incident Details:

Progress Details:

Initial diagnostics taking place.

Dialling Codes Affected:

01631

AAISP BT Incident Reports & Planned Work

Saturday, June 17, 2017

Broadband Incident Report : : MULTIPLE MUXS : EMERGENCY PEW : Reference 32489 : Issue 1 :

Friday, June 16, 2017

Broadband Incident Report : : BUCKSBURN MUX : EMERGENCY PEW : Reference 32114 : Issue FINAL :

Broadband Incident Report : ADSL : BUCKSBURN MUX : EMERGENCY PEW : Reference 32114 : Issue FINAL :

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE : Reference 32304 : Issue FINAL :

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE : Reference 32304 : Issue 1 :

Thursday, June 15, 2017

Broadband Incident Report : : BUCKSBURN MUX : EMERGENCY PEW : Reference 32114 : Issue 1 :

Broadband Incident Report : ADSL : PIPE GATE : MUX 001 : LOSS OF SERVICE : Reference 32073 : Issue FINAL :

Broadband Incident Report : ADSL : PIPE GATE : MUX 001 : LOSS OF SERVICE : Reference 32073 : Issue 2 :

Broadband Incident Report : ADSL :[PIPE GATE]: MUX 001 : LOSS OF SERVICE : Reference 32073 : Issue 1 :

Tuesday, June 13, 2017

Broadband Incident Report : ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE : Reference 31493 : Issue FINAL :

Broadband Incident Report : ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE : Reference 31494 : Issue FINAL :

Broadband Incident Report : ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE : Reference 31493 : Issue 1 :

Broadband Incident Report : ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE : Reference 31494 : Issue 1 :

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Tuesday, June 13, 2017

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