Broadband Incident Report : ADSL :[FINTRY TE] MUX LINE CARD : LOSS OF SERVICE : Reference 623114 : Issue FINAL

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623114		Issue :	FINAL
	Detected DATE:	25/01/2018		Detected TIME:	16:55
	START DATE:	25/01/2018		START TIME:	16:45
	Actual CLEAR DATE:	25/01/2018		Actual CLEAR TIME:	18:00
	Incident Headline:	ADSL :[FINTRY TE] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	At the moment some of your End Users may be experiencing a loss of service.
	Closure Details:	Service has been restored. BT regrets any inconvenience this may have caused.
	Dialing Codes Affected:	01360

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue FINAL

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623116		Issue :	FINAL
	Detected DATE:	25/01/2018		Detected TIME:	17:01
	START DATE:	25/01/2018		START TIME:	16:43
	Actual CLEAR DATE:	25/01/2018		Actual CLEAR TIME:	20:51
	Incident Headline:	ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE
	Closure Details:	Please note amended customer impact. Customer service restored at 18:50 following the repair by Openreach of a damaged fibre cable at Erskine.
	Dialing Codes Affected:	01360|01499|01700|01369

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue FINAL

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623116		Issue :	FINAL
	Detected DATE:	25/01/2018		Detected TIME:	17:01
	START DATE:	25/01/2018		START TIME:	17:01
	Actual CLEAR DATE:	25/01/2018		Actual CLEAR TIME:	20:25
	Incident Headline:	ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE
	Closure Details:	Please note amended customer impact. Customer service restored at 18:50 following the repair by Openreach of a damaged fibre cable at Erskine.
	Dialing Codes Affected:	01360|01499|01700|01369

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue FINAL

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623116		Issue :	FINAL
	Detected DATE:	25/01/2018		Detected TIME:	17:01
	START DATE:	25/01/2018		START TIME:	17:01
	Actual CLEAR DATE:	25/01/2018		Actual CLEAR TIME:	20:23
	Incident Headline:	ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE
	Closure Details:	Please note amended customer impact. Customer service restored at 18:50 following the repair by Openreach of a damaged fibre cable at Erskine.
	Dialing Codes Affected:	01360|01499|01700|01369

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue UPDATE 5

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623116		Issue :	5
	Detected DATE:	25/01/2018		Detected TIME:	17:01
	START DATE:	25/01/2018		START TIME:	17:01
	Anticipated CLEAR DATE:	25/01/2018		Anticipated CLEAR TIME:	22:01
	Next Update Date:	25/01/2018		Next Update Time:	21:00
	Incident Headline:	ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE
	Incident Details:	Loss of internet services to 790 Broadband customers.
	Progress Details:	The root cause has been identified as part of the ongoing fibre cable failure at Glasgow and being managed under IMT623084/18 and this incident is now a child. Estimated time of restoration not yet known. Next update will be issued by 19:00 or upon a significant development.
	Dialing Codes Affected:	01360|01499|01700|01369

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue UPDATE 4

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623116		Issue :	4
	Detected DATE:	25/01/2018		Detected TIME:	17:01
	START DATE:	25/01/2018		START TIME:	17:01
	Anticipated CLEAR DATE:	25/01/2018		Anticipated CLEAR TIME:	22:01
	Next Update Date:	25/01/2018		Next Update Time:	19:00
	Incident Headline:	ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE
	Incident Details:	Loss of internet services to 790 Broadband customers.
	Progress Details:	The root cause has been identified as part of the ongoing fibre cable failure at Glasgow and being managed under IMT623084/18 and this incident is now a child. Estimated time of restoration not yet known. Next update will be issued by 19:00 or upon a significant development.
	Dialing Codes Affected:	01360|01499|01700|01369

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue UPDATE 3

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623116		Issue :	3
	Detected DATE:	25/01/2018		Detected TIME:	17:01
	START DATE:	25/01/2018		START TIME:	17:01
	Anticipated CLEAR DATE:	25/01/2018		Anticipated CLEAR TIME:	22:01
	Next Update Date:	25/01/2018		Next Update Time:	19:00
	Incident Headline:	ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE
	Incident Details:	Loss of internet services to 790 Broadband customers.
	Progress Details:	The ADSL and TNOC are liaising to identify cause of failure. Root cause and estimated time of repair are unknown at present. Next update will be issued by 19:00 or upon a significant development.
	Dialing Codes Affected:	01360|01499|01700|01369

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue INITIAL

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623116		Issue :	2
	Detected DATE:	25/01/2018		Detected TIME:	17:01
	START DATE:	25/01/2018		START TIME:	17:01
	Anticipated CLEAR DATE:	25/01/2018		Anticipated CLEAR TIME:	22:01
	Next Update Date:	25/01/2018		Next Update Time:	18:01
	Incident Headline:	ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialing Codes Affected:	01360|01499|01700|01369

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue INITIAL

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623116		Issue :	1
	Detected DATE:	25/01/2018		Detected TIME:	17:01
	START DATE:	25/01/2018		START TIME:	17:01
	Anticipated CLEAR DATE:	25/01/2018		Anticipated CLEAR TIME:	22:01
	Next Update Date:	25/01/2018		Next Update Time:	18:01
	Incident Headline:	ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialing Codes Affected:	01360|01499|01700|01369

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[FINTRY TE] MUX LINE CARD : LOSS OF SERVICE : Reference 623114 : Issue INITIAL

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623114		Issue :	1
	Detected DATE:	25/01/2018		Detected TIME:	16:55
	START DATE:	25/01/2018		START TIME:	16:45
	Anticipated CLEAR DATE:	25/01/2018		Anticipated CLEAR TIME:	21:45
	Next Update Date:	25/01/2018		Next Update Time:	17:55
	Incident Headline:	ADSL :[FINTRY TE] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialing Codes Affected:	01360

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : FINTRY : MUX 101 : LOSS OF SERVICE : Reference 623059 : Issue FINAL

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623059		Issue :	FINAL
	Detected DATE:	25/01/2018		Detected TIME:	12:48
	START DATE:	25/01/2018		START TIME:	12:46
	Actual CLEAR DATE:	25/01/2018		Actual CLEAR TIME:	14:33
	Incident Headline:	ADSL : FINTRY : MUX 101 : LOSS OF SERVICE
	Closure Details:	Service automatically restored at 13:08.
	Dialing Codes Affected:	01360

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : FINTRY : MUX 101 : : Reference 623059 : Issue FINAL

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623059		Issue :	FINAL
	Detected DATE:	25/01/2018		Detected TIME:	12:48
	START DATE:	25/01/2018		START TIME:	12:46
	Actual CLEAR DATE:	25/01/2018		Actual CLEAR TIME:	14:16
	Incident Headline:	ADSL : FINTRY : MUX 101 :
	Closure Details:	Service automatically restored at 13:08.
	Dialing Codes Affected:	01360

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : FINTRY : MUX 101 : : Reference 623059 : Issue FINAL

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623059		Issue :	FINAL
	Detected DATE:	25/01/2018		Detected TIME:	12:48
	START DATE:	25/01/2018		START TIME:	12:46
	Actual CLEAR DATE:	25/01/2018		Actual CLEAR TIME:	14:15
	Incident Headline:	ADSL : FINTRY : MUX 101 :
	Closure Details:	BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialing Codes Affected:	01360

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[FINTRY TE]: MUX 101 : LOSS OF SERVICE : Reference 623059 : Issue INITIAL

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	623059		Issue :	1
	Detected DATE:	25/01/2018		Detected TIME:	12:48
	START DATE:	25/01/2018		START TIME:	12:46
	Anticipated CLEAR DATE:	25/01/2018		Anticipated CLEAR TIME:	17:46
	Next Update Date:	25/01/2018		Next Update Time:	13:48
	Incident Headline:	ADSL :[FINTRY TE]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialing Codes Affected:	01360

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :ISLE OF ORNSAY: MUX 101 : LOSS OF SERVICE : Reference 622930 : Issue FINAL

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	622930		Issue :	FINAL
	Detected DATE:	25/01/2018		Detected TIME:	00:20
	START DATE:	25/01/2018		START TIME:	00:17
	Actual CLEAR DATE:	25/01/2018		Actual CLEAR TIME:	04:18
	Incident Headline:	ADSL :ISLE OF ORNSAY: MUX 101 : LOSS OF SERVICE
	Closure Details:	Service fully restored at 03:10 following a fibre repair
	Dialing Codes Affected:	014718

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 622946 : Issue CANCELLED

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	622946		Issue :	CANCELLED
	Detected DATE:	25/01/2018		Detected TIME:	00:30
	START DATE:	25/01/2018		START TIME:	00:19
	Actual CLEAR DATE:	25/01/2018		Actual CLEAR TIME:	01:21
	Incident Headline:	ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED
	Incident Details:	Incident cancelled
	Progress Details:	Incident cancelled duplicate of IMT622933/18
	Dialing Codes Affected:	01470

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE : Reference 622946 : Issue INITIAL

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	622946		Issue :	1
	Detected DATE:	25/01/2018		Detected TIME:	00:30
	START DATE:	25/01/2018		START TIME:	00:19
	Anticipated CLEAR DATE:	25/01/2018		Anticipated CLEAR TIME:	05:19
	Next Update Date:	25/01/2018		Next Update Time:	01:30
	Incident Headline:	ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialing Codes Affected:	01470

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ISLE OF ORNSAY]: MUX 101 : LOSS OF SERVICE : Reference 622930 : Issue INITIAL

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	622930		Issue :	1
	Detected DATE:	25/01/2018		Detected TIME:	00:20
	START DATE:	25/01/2018		START TIME:	00:17
	Anticipated CLEAR DATE:	25/01/2018		Anticipated CLEAR TIME:	05:17
	Next Update Date:	25/01/2018		Next Update Time:	01:21
	Incident Headline:	ADSL :[ISLE OF ORNSAY]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialing Codes Affected:	014718

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :ISLE OF ORNSAY: MUX 101 : LOSS OF SERVICE : Reference 622659 : Issue FINAL

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	622659		Issue :	FINAL
	Detected DATE:	24/01/2018		Detected TIME:	06:11
	START DATE:	24/01/2018		START TIME:	06:01
	Actual CLEAR DATE:	24/01/2018		Actual CLEAR TIME:	06:23
	Incident Headline:	ADSL :ISLE OF ORNSAY: MUX 101 : LOSS OF SERVICE
	Closure Details:	Service automatically restored at 06:20.
	Dialing Codes Affected:	014718

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : ISLE OF ORNSAY : MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 622660 : Issue CANCELLED

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	622660		Issue :	CANCELLED
	Detected DATE:	24/01/2018		Detected TIME:	06:11
	START DATE:	24/01/2018		START TIME:	06:01
	Actual CLEAR DATE:	24/01/2018		Actual CLEAR TIME:	06:16
	Incident Headline:	ADSL : ISLE OF ORNSAY : MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED
	Incident Details:	Incident cancelled
	Progress Details:	Incident cancelled, duplicate of IMT622659/18
	Dialing Codes Affected:	014718

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ISLE OF ORNSAY]: MUX 101 : LOSS OF SERVICE : Reference 622660 : Issue INITIAL

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	622660		Issue :	1
	Detected DATE:	24/01/2018		Detected TIME:	06:11
	START DATE:	24/01/2018		START TIME:	06:01
	Anticipated CLEAR DATE:	24/01/2018		Anticipated CLEAR TIME:	11:01
	Next Update Date:	24/01/2018		Next Update Time:	07:11
	Incident Headline:	ADSL :[ISLE OF ORNSAY]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialing Codes Affected:	014718

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.